Shipping Policy


  • $8.95 flat handling rate on ALL orders in the United States (All Canadian orders will be charged $15.95).
  • All instock orders placed before 3pm are processed within one business day to ensure fast delivery time.
  • We ship all orders through UPS to ensure reliable transportation.
  • If your product is not currently in stock we will email you immediately to inform you the wait time or the option to cancel.

  • For any further questions please contact us toll free at 888.799.POOL or drop us an email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

     


    Return Policy


  • All orders can be returned within 90 days.
  • Stocking items do not carry a restock fee. 
  • All items must be unused and in the original packaging.
  • Customers are responsible for all shipping costs on returned merchandise.
  • In order to expedite the return process please send a copy of the original invoice with the returned merchandise.
  • Special orders CANNOT be returned unless given proper authorization.
  • In order to receive authorization please email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or simply call 888.799.7665.
  • All authorized special order returns incur a 25% restock fee.
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    PoolsHQ enables a hassle free buying experience anytime of the day or night. We are an employee owned company that strives for achieving complete customer satisfaction through our vast selection, timely shipping, and special ordering capabilities. If there is something that isn't available here please call us at our toll free number and we will be happy to provide you with it. At PoolsHQ there are no hidden fees or gimmicks, just the lowest prices on all merchandise guaranteed.

     

     
     
     
     
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